Privacy Policy

WHO ARE WE

We are Omni Taverns Ltd trading as:

Whiski Bar & Restaurant https://www.whiskibar.co.uk
Whiski Rooms   https://www.whiskirooms.co.uk
Whiski Shop   https://www.whiskishop.co.uk
Copper Still   https://www.copperstill.co.uk

For all data protection enquiries for any of our venues, please contact:
admin@omnitaverns.co.uk

We are committed to ensuring that your privacy is protected and understand the need for protection of all personal information provided by you to us. This privacy notice is to state what personal information we collect about you, why we collect it and what we do with it. If you have any questions about our privacy notice please do get in touch with us.

Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Core Functionality Cookies

Our website uses some cookies to provide core ecommerce functionality and user account behaviour as well as save your preferences about third party cookie usage.

These cookies are always enabled as otherwise our website could not function.

Third Party Cookies

We use cookies from both Facebook Pixel and Google Analytics in order to anonymously track user behaviour. We do not share this information with any other third parties or marketing companies, and use it only to improve the functionality of our website.

You can choose to disable analytics cookies in your cookie settings

WHAT PERSONAL INFORMATION DO WE COLLECT

We collect and use many different kinds of personal information to provide our dining experiences and services. The personal information we may collect about you is listed below so you can see what we may know about you.

Contact Details: Your name, phone number, where you live and how to contact you;
Age: Your date of birth and/or age;
Demographic data: Your gender, nationality, and preferred language;
Communications: What we learn about you from communications and conversations between us including reservations and information necessary to fulfil your special requests;
Usage: Usage data about how you use our products and services;
Technical: Details on the devices and technology you use;
Financial: Your credit card details, billing address, and bank account information;
Contractual data: Details about any products or services that we may provide for you;
CCTV: Information provided through CCTV recordings at our venues.
Providing personal data belonging to others. If you provide the personal information of anyone other than yourself (e.g. your family members or friends), you are responsible for informing that person that we are collecting their personal information and for ensuring that you have valid permission to provide such personal information to us.
Minors. If you are a minor under 16 years of age, please obtain consent from your parent or guardian before you submit any personal information to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with their personal information without your prior consent, please contact us to request for erasure of their personal data or for the minor to be unsubscribed from our mailing lists.

WHERE WE COLLECT PERSONAL INFORMATION

Generally, we collect and process your information in the following ways:

Information you give us

When you make a reservation at any of our venues
When you purchase gift vouchers;
When you visit or make transactions in the establishments that we own or manage;
When you respond to our promotions, or subscribe to our mailing lists;
When you participate in competitions, contests or games organised by us;
When you attend events or functions organised by us, or conducted at our establishments, for example, property launches, private dining, ticketed events and hosted events, promotional and marketing events and other social events;
When you use our services (or express an interest in doing so) including services and transactions in respect of properties that we own or manage;
When you communicate with us by telephone, email, via our website or through other communication channels, for example, through social media platforms;
When you visit our website, or register a user account with our website or mobile applications;
When we seek information about you and receive your personal data in connection with your relationship with us; and
When you submit your personal data to us for any other reason.

Information we collect automatically when you use our services

Payment and transaction data.
Profile and usage data. This includes:
- your IP address;
- the security details you create and use to connect to our services;
- your settings and marketing choices;
- data we gather from devices you use to connect to our online services; and
- data we gather from cookies we use and other internet tracking software whilst you are using our website or mobile device applications.

Information we receive from third parties

Our business partners such as tour operators, booking agencies, reservation systems and third parties providing advertising, marketing and promotional services to us;
Social networks;
Event organiser for private dining;
Family members or friends who provide your personal information to us on your behalf; and/or
Public agencies or other public sources.

Security

When your images are captured by us via CCTV cameras while you are within the venues, or when photographs or videos of you are taken when you attend events or functions organised by us.

HOW DO WE USE PERSONAL INFORMATION

We collect and process your personal information for several purposes. Where we process your personal information we will have one of more of the following reasons:

To provide a requested service or carry out a contract with you;
Where we have a legal obligation;
Where we have a legitimate interest;
Where we have your consent.

When we have a business or commercial reason of our own to use your personal information, this is called a “legitimate interest”. Where we rely on legitimate interest for processing your information, we carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests, before we go ahead with such processing.

Here are the legal grounds for processing your personal information that are relevant to us:

To provide a requested service or carry out a contract with you.

To manage our relationship and communicate with you;
To process your payments, if you purchase our products such as webshop products, gift vouchers, to provide you with order updates and deal with your enquiries;
To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
To administer and manage your account and associated services including updating your records and answering your queries;
To manage how we work with other companies that provide services to us and our customers;
To exercise our rights set out in agreements and contracts; and
Sharing your personal data with certain third-party service suppliers such as payment service providers.

Where we have a legal obligation

To comply with laws and regulations that apply to us;
To establish, defend and enforce our legal rights; and
To deal with requests from you to exercise your rights under data protection laws.

Where we have a legitimate interest

To manage our relationship with you;
For internal training and quality assurance purposes;
To administer and manage your account and associated services including updating your records;
To manage and audit our business operations including accounting;
To run our business in an efficient and proper way. This includes managing our financial position, business capability, IT and governance requirements;
To develop and carry out marketing activities and to conduct market research and analysis and develop statistics;
To study how our customers use products and services from us and other organisations;
For security and safety purposes, in connection with the venues that we own or manage, or events organised by us or conducted at our venues;
For compliance with internal policies and procedures, including audit, accounting, risk management and record keeping;
For carrying out research and statistical analysis, including development of new products and services or evaluation and improvement of our existing products and services;

Where we have your consent

To develop and carry out marketing activities such as informing you of our latest activities, activations and promotions;
To study how our customers use products and services from us and other organisations;
To communicate with you about our products and services;
We may also from time to time ask you for your consent for other purposes, which we will explain to you at the time.

HOW LONG DO WE KEEP PERSONAL INFORMATION

We will keep your personal information for as long as you are a customer of ours. If you chose to opt in to hear from us by subscribing to our mailing list, we will retain your personal data until you actively unsubscribe. We provide an easy method to withdraw your consent (unsubscribe) or manage your preferences/the information we hold about you at any time.
We may also keep your data for longer if we cannot delete it for legal or regulatory reasons.

Your personal information is important to us and we will make sure your privacy is protected.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH

We may share your personal information with other parties in order to provide you with products and services, run our business and comply with rules that apply to us. These include the following:

– within the Omni Taverns Group, primarily for business and operational purposes.

– third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, social media networks, data management companies, digital agencies, reservation booking platforms, gift voucher solutions providers, CRM software providers and IT consultants carrying out testing and development work on our business technology systems and function co-ordinators.

These third parties comply with similar and equally stringent undertakings of privacy and confidentiality. We may also share your personal information to our appointed representatives in connection with a contracted transaction between you and us, including solicitors. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We may also share your personal data

if we are under a legal duty or regulatory obligation to do so.
we become involved in any merger or acquisition or other transaction involving the sale of all or part of our group companies’ business or assets.

We will never share any of your personal data with anybody outside of our group of companies for third party mailing or marketing purposes unless we have your consent to do so

YOUR INDIVIDUAL RIGHTS

Under the GDPR you have certain rights. You can read more about your details here:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Data protection laws give you the following rights:

The right to be informed;
The right of access;
The right to rectification;
The right to erasure
The right to restrict processing
The right to data portability
The right to object; and
The right not to be subjected to automated decision-making including profiling.

You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.

If you wish to exercise any of the rights set out above, or you have any concerns about how we process your information, please e-mail us at admin@omnitaverns.co.uk

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

baseless or excessive/repeated requests, or
further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Data security protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. We take all reasonable steps to ensure that our security methods meet GDPR compliance requirements. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your information while it is being transmitted to our site.

Updates

We keep this policy under review. We will show any updates to it on this webpage. We recommend that you check this page regularly to ensure that you have read the most recent version.

Contact Us

For all data protection enquiries for any of our venues, please contact:
admin@omnitaverns.co.uk